Terms & Conditions

Welcome to DegenCity. These Terms & Conditions (the “Terms”) govern your access to and use of the DegenCity website (“the Site”), including all games, services, content, and features offered by DegenCity. By registering an account, depositing funds, or playing any game on the Site, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use the Site.

1. Acceptance of Terms

By using the Site, you confirm that you have read, understood, and accept these Terms, together with any additional policies or rules referenced herein, including the Privacy Policy and Responsible Gaming guidelines. These Terms may be updated from time to time; it is your responsibility to review them periodically. Continued use of the Site after any changes constitutes acceptance of the updated Terms.

2. Eligibility and Age Restriction

You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher, to register an account and play at DegenCity. It is illegal for anyone under the minimum age to gamble or attempt to gamble on this Site. DegenCity reserves the right to verify your age and identity at any time. If you are found to be underage, your account will be closed, any winnings forfeited, and deposits returned (less any processing fees).

3. Account Registration

To use the Site, you must create an account by providing accurate, current, and complete information as requested during registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify DegenCity immediately of any unauthorised use of your account. Only one account per person is permitted; duplicate accounts may be closed and any associated funds forfeited.

4. Deposits and Withdrawals

Deposits and withdrawals at DegenCity are processed using the payment methods listed on the Payments page. The following table summarises key information:

Withdrawals are processed to the original deposit method where possible. DegenCity may request additional verification (KYC) before processing any withdrawal. Large withdrawals may be paid in instalments. No internal fees are charged by DegenCity, but external network or miner fees may apply.

5. Bonus Terms and Conditions

Bonuses offered by DegenCity are subject to specific terms and conditions. By accepting a bonus, you agree to these rules. The following table outlines the key conditions for the Welcome Package and other common bonuses:

General Bonus Rules:

• The minimum deposit to qualify for any bonus is NZ$20 (unless otherwise specified).
• No promo code is required for the Welcome Package; it is automatically credited upon qualifying deposits.
• Free spins are credited to selected BGaming and Pragmatic Play slots and must be used within 14 days.
• Wagering requirements must be met within 14 days of the bonus being credited.
• The maximum bet allowed while a bonus is active is NZ$8.
• The maximum amount that can be withdrawn from bonus winnings is 10 times the bonus amount.
• Bonuses are available to New Zealand players only, unless otherwise stated. DegenCity reserves the right to restrict bonus eligibility based on payment method, location, or other factors.
• Any attempt to abuse bonuses (including through multiple accounts, bonus hunting, or prohibited strategies) may result in forfeiture of bonuses and winnings.

6. Game Rules and Fair Play

All games on DegenCity use a random number generator (RNG) that is regularly tested and certified for fairness. The outcome of each game is determined by the RNG and is final. You are responsible for understanding the rules of each game before playing. DegenCity is not liable for any losses arising from your failure to understand game rules.

7. Prohibited Activities

The following activities are strictly prohibited:

• Using the Site if you are under the legal gambling age.
• Registering multiple accounts.
• Using automated software, bots, or scripts to play games or interact with the Site.
• Collusion, chip dumping, or any form of cheating.
• Money laundering or any illegal activity.
• Using the Site from a restricted jurisdiction (see section 8).
• Abusing bonuses or promotions as outlined in section 5.

Any violation may result in account suspension, forfeiture of funds, and reporting to relevant authorities.

8. Restricted Regions

DegenCity does not accept players from certain jurisdictions. It is your responsibility to ensure that gambling is legal in your country of residence. If you access the Site from a restricted region, your account may be closed and any winnings forfeited.

9. Responsible Gaming

DegenCity is committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, session time reminders, and self-exclusion. If you feel your gambling is becoming a problem, you can contact our support team via 24/7 live chat or email to request self-exclusion. Once approved, all deposits, promo code redemption, tipping, and gameplay will be restricted. We also encourage you to seek help from organisations such as Gambling Helpline New Zealand (0800 654 655) or the Problem Gambling Foundation. Remember: gambling should be entertainment, not a way to make money. Set limits and play responsibly.

10. Privacy and Data

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

11. Account Suspension and Closure

DegenCity reserves the right to suspend or close your account at any time, with or without notice, if we suspect a breach of these Terms, illegal activity, or if required by law. In such cases, any remaining balance may be forfeited or returned at our discretion, subject to applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, DegenCity and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site, including but not limited to loss of funds, data, or business interruption. The Site is provided “as is” without warranties of any kind.

13. Complaints and Dispute Resolution

If you have a complaint, please contact our support team via 24/7 live chat or email at [email protected]. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If a resolution cannot be reached, the matter may be referred to the relevant licensing authority or an independent dispute resolution service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Anjouan, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Anjouan.

15. Contact Us

If you have any questions about these Terms, please contact our support team via 24/7 live chat or email at [email protected]. You can also visit our Contact page for more information.

Last updated: [Date]. These Terms are subject to change. Please check back regularly.