Privacy Policy
This Privacy Policy explains how DegenCity collects, uses, stores, and protects your personal information when you visit or use the website at degencitynz.com. We are committed to safeguarding your privacy and handling your data in a transparent, lawful manner. This policy applies to all users accessing our services from New Zealand.
Information We Collect
We collect information that you provide directly to us, as well as data generated automatically when you interact with our platform. The categories of data we may collect include:
| Category | Examples |
|---|---|
| Personal identification details | Full name, date of birth, residential address, email address, phone number |
| Account and verification data | Username, password, government-issued ID, proof of address, source of funds documentation |
| Financial information | Deposit and withdrawal records, transaction history, payment method details (e.g., crypto wallet addresses, card details) |
| Technical data | IP address, browser type and version, device type, operating system, referring URLs, time zone setting |
| Usage data | Pages visited, time spent on pages, games played, betting patterns, interaction with promotions, login timestamps |
| Communication records | Correspondence with our support team via live chat or email, including recordings of live chat conversations |
We also collect information from third-party service providers, such as payment processors, identity verification services, and analytics providers, where permitted by law.
How We Use Your Information
We use your personal data for the following purposes:
- To operate, maintain, and improve the DegenCity platform and its features
- To process your deposits, withdrawals, and other transactions
- To verify your identity, age, and compliance with our terms of service and applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) obligations
- To administer bonuses, promotions, and loyalty rewards according to their terms and conditions, including wagering requirements, eligibility, and validity periods
- To communicate with you regarding your account, including security alerts, service updates, and responses to support queries
- To detect, prevent, and investigate fraud, money laundering, prohibited activities, and breaches of our Terms & Conditions
- To comply with legal and regulatory obligations, including reporting to relevant authorities when required
- To personalise your experience, including recommending games and offers that may interest you
- To analyse usage trends and improve the functionality and security of our website
Legal Basis for Processing
For users in New Zealand, we process your personal data based on one or more of the following legal grounds:
- Contractual necessity: Processing required to provide you with the services you have requested under our Terms & Conditions
- Legal obligation: Processing necessary to comply with applicable laws, such as AML/KYC requirements, age verification, and responsible gambling duties
- Legitimate interests: Processing for fraud prevention, network security, and improvement of our services, provided your rights and interests do not override these interests
- Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support our marketing efforts. Cookies are small text files stored on your device by your web browser.
We use the following types of cookies:
- Essential cookies: Required for the website to function, such as session management and security
- Functional cookies: Remember your preferences, such as language and region
- Analytics cookies: Collect aggregated data about how you use the site, helping us improve performance
- Marketing cookies: Used to deliver relevant advertisements and measure the effectiveness of our campaigns
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more details, please refer to our Cookie Policy, which forms part of this Privacy Policy.
Sharing Your Information
We may share your personal data with the following categories of third parties:
- Payment processors: To facilitate deposits and withdrawals using methods such as Bitcoin, Ethereum, Litecoin, USDT, USDC, Tron, Solana, BNB, Ripple, cards, bank transfers, and e-wallets
- Identity verification providers: To perform KYC and AML checks
- Regulatory authorities: Where required by law or by our license under the Anjouan Gaming license (license number ALSI-202601025-FI1)
- Professional advisors: Legal, accounting, and auditing firms
- Fraud detection and security services: To protect the integrity of our platform
- Analytics and marketing partners: To help us understand usage and improve our services, subject to appropriate data protection agreements
We do not sell your personal data to third parties. All sharing is conducted under strict contractual obligations to ensure your data is protected.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, this means:
- Account data is retained for the duration of your account’s activity and for a period after closure as required by applicable law (e.g., for AML record-keeping)
- Transaction records are retained for at least five years from the date of the transaction, or longer if required by local regulation
- Verification documents are retained for the period required by our license and applicable legislation
- Technical logs and analytics data may be retained for shorter periods, typically up to 24 months
When data is no longer needed, we securely delete or anonymise it.
Your Rights
As a user in New Zealand, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
- Right to restrict processing: Request that we limit the processing of your data in certain circumstances
- Right to data portability: Request a copy of your data in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests, including direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact our Data Protection Officer using the details in the Contact section below. We will respond to your request within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- Encryption of data in transit using TLS/SSL protocols
- Secure storage of sensitive data, including hashing of passwords
- Regular security audits and penetration testing
- Access controls limiting data access to authorised personnel only
- Internal policies and training on data protection and confidentiality
While we strive to protect your data, no method of transmission or storage is completely secure. We encourage you to safeguard your account credentials and notify us immediately of any suspected unauthorised access.
International Transfers
Your personal data may be transferred to, and processed in, countries outside New Zealand, including jurisdictions where our servers, service providers, or affiliates are located. We ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to maintain a level of protection consistent with New Zealand privacy laws.
Children’s Privacy
Our services are not intended for individuals under the age of 18, or the legal gambling age in your jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information promptly. If you believe we have collected data from a minor, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email or a notice on the website. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Live chat: Available 24/7 on our website
- Data Protection Officer: Reachable via email at [email protected] with the subject line “Data Protection”
You also have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner if you believe your privacy rights have been breached.
Responsible Gaming and Data Protection
We take responsible gaming seriously and apply data protection principles to support player welfare. Personal data may be used to enforce self-exclusion requests, deposit limits, and time limits. If you choose to self-exclude, we will process your data to ensure that access to your account is restricted and that you do not receive marketing communications. For more information, please visit our Responsible Gaming page.
Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.
Additional Information for New Zealand Players
As a player in New Zealand, you are protected by the Privacy Act 2020. We adhere to the principles of that Act, including the requirement to collect only information that is necessary for our services, to use it only for the purposes for which it was collected, and to keep it secure. We also comply with the New Zealand Gambling Act 2003 where applicable.
We encourage you to read our Terms & Conditions for a complete understanding of your rights and obligations when using DegenCity.