Responsible Gaming

At DegenCity, we are committed to promoting responsible gambling and ensuring that our platform remains a safe and enjoyable environment for all players. This page outlines the tools, policies, and resources available to help you stay in control of your gaming. We encourage all players to read this information carefully and to use the responsible gambling features provided.

Our Commitment to Player Protection

DegenCity is operated by 3-102-939867 LIMITADA under an Anjouan Gaming license (license number ALSI-202601025-FI1). We take our duty of care seriously and have implemented a range of measures designed to protect players from the harms associated with problem gambling. Our responsible gaming framework applies to all players, including those in New Zealand, where the legal minimum gambling age is 18+ or as otherwise specified by local law.

Understanding the Risks

Gambling involves financial risk and can be addictive. It is important to recognise that gambling is a form of entertainment, not a way to make money. Players should never gamble more than they can afford to lose. Signs of problem gambling may include:

• Spending more time or money on gambling than intended
• Chasing losses or gambling to recover money
• Neglecting work, family, or personal responsibilities
• Borrowing money or selling possessions to gamble
• Feeling irritable or anxious when not gambling

If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.

Player Protection Tools

DegenCity provides a range of tools to help you manage your gambling activity. These tools can be accessed through your account settings or by contacting our 24/7 live chat support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you can deposit into your account. Limits can be reduced at any time, but any request to increase a limit will take effect after a cooling-off period of at least 24 hours.

Loss Limits

Loss limits allow you to cap the amount you can lose over a specified period. Once your loss limit is reached, you will be unable to place further bets or play games until the period resets.

Session Time Limits

You can set a limit on the length of your gaming sessions. When the time limit is reached, you will be automatically logged out of your account.

Self-Exclusion

Self-exclusion is a powerful tool for players who feel they need a break from gambling. You can request self-exclusion by contacting our support team via live chat or email at [email protected]. Once a self-exclusion request is approved, your account will be restricted from making deposits, redeeming promo codes, tipping, and playing games. Self-exclusion periods are typically for a minimum of six months, but longer periods can be arranged. During self-exclusion, you will not receive any marketing communications from DegenCity.

Reality Check

Reality check reminders are optional notifications that inform you of your playing time and net wins or losses at regular intervals. You can enable this feature in your account settings.

Age Verification

DegenCity is strictly for players who are 18 years of age or older, or the legal gambling age in their jurisdiction. We verify the age of all players during registration and may request additional documentation at any time. Anyone found to be underage will have their account suspended and any winnings forfeited. Parents and guardians are encouraged to use filtering software to prevent minors from accessing gambling websites.

Support Organisations

If you or someone you know needs help with problem gambling, there are several independent organisations that offer free, confidential support:

We strongly encourage players to contact these organisations if they need support.

Account Controls and Reality Checks

You can review your transaction history and gaming activity at any time through your account dashboard. This helps you stay aware of your spending and time spent playing. If you feel that your gambling is becoming a problem, we recommend using the self-exclusion tool or contacting support for further assistance.

Responsible Gaming for New Zealand Players

DegenCity is dedicated to providing a safe gambling environment for players in New Zealand. We comply with all relevant laws and regulations, including those relating to responsible gambling. New Zealand players can also access local support services listed above. Remember, gambling should always be a form of entertainment, never a way to solve financial problems.

Contact Us

If you have any questions about our responsible gaming policies or need help using the tools described on this page, please contact our support team:

• Live Chat: Available 24/7 on our website
• Email: [email protected]

We are here to help you enjoy your experience at DegenCity responsibly.