Payments
At DegenCity, we aim to provide New Zealand players with a straightforward and secure payment experience. This page outlines the deposit and withdrawal methods available, along with the terms and conditions that apply to financial transactions on our platform. Please read this information carefully before making any transactions.
Deposit Methods
We support a variety of deposit options, including cryptocurrencies, cards, bank transfers, and e-wallets. The following table summarises the available methods and their minimum deposit amounts.
| Deposit Method | Minimum Deposit (NZD equivalent) |
|---|---|
| Bitcoin | From NZ$2 |
| Ethereum | From NZ$2 |
| Litecoin | From NZ$2 |
| USDT | From NZ$2 |
| USDC | From NZ$2 |
| Tron | From NZ$2 |
| Solana | From NZ$2 |
| BNB | From NZ$2 |
| Ripple | From NZ$2 |
| Cards | From NZ$2 |
| Bank transfer | From NZ$2 |
| E-wallets | From NZ$2 |
Please note that for certain cryptocurrencies, the minimum deposit may be higher. For example, Bitcoin, Ethereum, USDT, and USDC deposits typically require a minimum of approximately NZ$8, while USDT on the TRC network requires a minimum of approximately NZ$33. All deposits are subject to network confirmations. Bitcoin and Litecoin require one confirmation, while Ethereum and USDT require six confirmations. The time for a deposit to be credited will depend on network congestion.
Withdrawal Methods
Withdrawals are available exclusively via cryptocurrency methods. The following table lists the supported withdrawal options.
| Withdrawal Method |
|---|
| Bitcoin |
| Ethereum |
| Litecoin |
| USDT |
| USDC |
| Tron |
| Solana |
| BNB |
| Ripple |
There is no fixed minimum withdrawal amount for enabled crypto wallets. For larger withdrawals, we may pay the amount in instalments. There is no fixed monthly maximum withdrawal stated. Withdrawal processing times are typically fast for cryptocurrency transactions, but they can vary depending on network congestion and internal review procedures.
Fees
DegenCity does not charge internal fees for deposits or withdrawals. However, external provider fees, network fees, or miner fees may apply and are the responsibility of the player. Please check with your payment provider for details on any applicable charges.
KYC and Identity Verification
To comply with legal and regulatory obligations, DegenCity may request Know Your Customer (KYC) documentation at any time. This may occur at registration, before a withdrawal is processed, or during account reviews for compliance, suspicious activity, source of funds, or payment ownership verification. We reserve the right to request additional documentation to confirm your identity and the source of your funds.
Responsible Gaming and Age Restriction
DegenCity is committed to promoting responsible gambling. You must be at least 18 years old or the legal gambling age in your jurisdiction to use our services. We encourage all players to gamble responsibly and to set personal limits. For assistance with gambling-related issues, please refer to our Responsible Gaming page. If you wish to self-exclude, you can do so by contacting our 24/7 live support team. Once a self-exclusion request is approved, deposits, promotional code redemption, tipping, and gameplay will be restricted.
Bonus Terms and Conditions
Bonuses offered by DegenCity are subject to specific terms and conditions. The following table summarises the key rules for the Welcome Package.
| Bonus Component | Rule |
|---|---|
| Welcome Package | Three-deposit package: 1st deposit 100% match up to NZ$1,000 + 100 free spins; 2nd deposit 75% match up to NZ$1,500 + 100 free spins; 3rd deposit 50% match up to NZ$2,500 + 100 free spins |
| Minimum Deposit | NZ$20 per deposit |
| Free Spins Game | Selected BGaming and Pragmatic Play slots |
| Wagering Requirement | 40x the bonus amount |
| Maximum Bet While Bonus Active | NZ$8 per spin or bet |
| Wagering Timeframe | 14 days from the bonus being credited |
| Maximum Conversion | 10x the bonus amount |
| Promo Code | No promo code required |
Other promotional offers, including reload bonuses, cashback, instant rakeback, and challenges, are governed by their own terms, which will be displayed when the offer is activated. Players should review the specific conditions before participating.
Prohibited Activities
The following activities are strictly prohibited on the DegenCity platform:
- Fraud, collusion, or any form of cheating
- Use of automated systems or software to play
- Money laundering or any illegal financial activity
- Abuse of bonuses or promotions
- Attempting to create multiple accounts
Any suspected violation may result in account suspension, forfeiture of funds, and reporting to relevant authorities.
Account Suspension and Limitation of Liability
DegenCity reserves the right to suspend or close any account at its sole discretion, particularly if there is a breach of these terms. We shall not be liable for any losses arising from the use of our services, including but not limited to technical failures, network issues, or force majeure events.
Complaints and Dispute Resolution
If you have a complaint or dispute, please contact our customer support team via 24/7 live chat or email at [email protected]. We will attempt to resolve the matter promptly and fairly. If a resolution cannot be reached, the dispute may be referred to the relevant regulatory body.
Governing Law
These terms and conditions are governed by the laws of the jurisdiction under which DegenCity operates, as set out in the operator’s license. By using this site, you agree to submit to the exclusive jurisdiction of the courts in that location for any disputes.
Contact Information
For any questions regarding payments or other matters, please contact us:
- Live chat: Available 24/7
- Email: [email protected]
We are here to assist you with any inquiries you may have.
Final Note
We encourage all players to gamble responsibly. If you or someone you know has a gambling problem, seek help from organisations such as Gambling Helpline New Zealand. Remember, gambling should be a form of entertainment, not a way to make money.